Terms

General Terms

All orders accepted by this company are subject these terms and conditions of sale, which supersede any previous terms and conditions. All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly. The Cushion & Throw Co Ltd attempt to be as accurate as possible. However, The Cushion & Throw Co Ltd does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

Despatch

Orders are despatched within one to two days of being received. All items are subject to availability and in the unlikely event that your choice is out of stock we will email you as soon as possible to let you know.

Delivery

Mainland UK destinations - Orders will be despatched by Royal Mail or courier.
Depending on the total weight of your order an additional postage charge may be needed to the Highlands, offshore Islands, Channel Islands and Northern Ireland and we will email you to let you know if this is necessary. All other destinations will have to be priced separately. Larger orders will be delivered by a courier who will attempt delivery 2/3 times (depending on their policy) and leave a card if no one is available to receive the goods. If your order is returned to us another shipping charge will be payable by you for your order to be re-sent.

Returns

Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated. Any goods returned incomplete i.e. packaging missing, cut, accessories missing etc. will not be replaced or credited.
Similarly any goods found to have been used will not be replaced. Any claims for non-delivery or faulty items must be made in writing within seven days of receipt. NO CLAIMS WILL BE ENTERTAINED AFTER THIS PERIOD. All postage for returned items is the responsibility and payable by the customer who is advised to use a trackable service such as Royal Mail Recorded Delivery.

Payment

Payment is by credit card or Paypal when placing the order via our website. We reserve the right to refuse any credit card transactions.

Reservation of title

The risk of the goods passes to the buyer upon delivery from the carrier, but the title in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: your name, address, phone number,email address. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.